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Privacy Policy

This Privacy Policy describes how Q Total Wellness (the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit our website, www.qtotalwellness.com.

 

The Site is owned and operated by Q Total Wellness. Q Total Wellness serves as the data controller and can be contacted at: support@qtotalwellness.com.

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Purpose​

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The purpose of this Privacy Policy is to inform users of our Site about the following:

  • The personal data we collect;

  • How we use the collected data;

  • Who has access to the collected data;

  • The rights of users of the Site; and

  • The Site's cookie policy.

 

This Privacy Policy supplements the terms and conditions of our Site.

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GDPR
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For users in the European Union, we adhere to the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679 of the European Parliament and Council, dated April 27, 2016. For users in the United Kingdom, we comply with the GDPR as established in the Data Protection Act 2018.​

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Consent
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By using our Site users agree that they consent to the conditions set out in this Privacy Policy. When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdraw your consent unlawfully.
 
Legal Basis for Processing
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We collect and process personal data about users in the EU only when we have a legal basis under Article 6 of the GDPR. The following legal bases support our collection and processing of personal data:

  • Users have given their consent to the processing of their data for one or more specific purposes.

  • Processing is necessary for the performance of a contract between you and the Site or to take steps before entering into a contract.

  • Processing is necessary for us or a third party to pursue legitimate interests, provided such interests are not overridden by the rights and freedoms of users.

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Device Information
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We may automatically collect the following examples of personal information: browser type, IP address, time zone, cookie information, pages you visit, search terms, and your interactions with the Site.

  • Purpose of collection: To ensure the accurate loading of the Site for you and to conduct analytics to optimize the Site's performance.

  • Source of collection: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure for business purposes: Shared with our processor, Wix.

 

Sharing Personal Information​
 
We may share your personal information with service providers to facilitate the operation of our services and fulfill contractual obligations. For example:

  • We use Wix to power our Site. You can read more about how Wix uses your personal information here.

  • We may share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights.

 

Behavioural Advertising

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We use your personal information to deliver targeted advertisements or marketing communications that may be of interest to you. For example:

  • We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your personal information here. You can also opt-out of Google Analytics here.

  • We share information regarding your interactions with our Site and ads with advertising partners. Some of this information may be collected using cookies or other technologies, subject to your consent.

 

For more information about targeted advertising, you can visit the Network Advertising Initiative’s educational page here.

 

You can opt-out of targeted advertising by following the links below:

 

Additionally, you can opt-out of some services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

 

Lawful Basis

 

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information based on the following lawful grounds:

  • Your consent;

  • The performance of a contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • For tasks carried out in the public interest;

  • For our legitimate interests, which are not overridden by your fundamental rights and freedoms.

 

Retention of Data
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When you place an order or engage with our services through the Site, we will retain your personal information as long as necessary for record-keeping and legal compliance unless you request its deletion. For more information on your right to erasure, please refer to the "Your Rights" section below.​​

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Automatic Decision-making

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As a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, that significantly affects you. We engage in limited automated decision-making to prevent fraud, which does not have significant legal consequences for you. Wix, our processor, uses some automated decision-making for fraud prevention, but this does not have a legal or significant impact on you.

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CCPA (California Consumer Privacy Act)​
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If you are a resident of California, you have the right to access the personal information we hold about you ("Right to Know"), to request that it be corrected, updated, or erased. If you wish to exercise these rights, please contact us using the details below. You may also designate an authorized agent to submit these requests on your behalf. Please reach out to us for more details.

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Cookies

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A cookie is a small piece of information downloaded to your device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media cookies. Cookies enhance your browsing experience by remembering your preferences, such as login information and region settings, and providing insights on how people use the Site.

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We use the following cookies to optimize your experience on our Site:

  • Necessary cookies: Essential for the Site's functioning.

  • Persistent cookies: Last from 30 minutes to two years.

  • Session cookies: Expire when you stop browsing.

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You can manage cookies via your browser settings, though blocking or removing cookies may impact your user experience and accessibility of certain parts of the Site. For more details on managing cookies, please visit www.allaboutcookies.org.

 

Do Not Track
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We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.​​

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Changes to this Private Policy
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We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.​​

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Contacting Us

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If you have any questions or concerns about this Privacy Policy, or if you wish to make a complaint, please contact us at: support@qtotalwellness.com.

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